Shipping policy

 

Thank you for shopping with Inga Fine Jewelry. We are dedicated to delivering your premium items securely and efficiently, both domestically and worldwide. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing & Production Time

Because our fine jewelry pieces are crafted with precision, processing times vary based on availability:

• Ready-to-Ship Items: Orders are processed and shipped within 2–3 business days.

• Made-to-Order / Custom Pieces: Please allow 2–3 weeks for production before your item ships. You will receive an estimated timeline upon order confirmation.

Please note: Orders are not processed, shipped, or delivered on weekends or public holidays.

2. Shipping Rates & Delivery Estimates

We offer secure, fully insured shipping options. Shipping charges and estimated delivery windows will be calculated and displayed at checkout.

Domestic Shipping (United States)

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	3–7 business days	[Free / $X.XX]
Expedited Shipping	2 business days	[$X.XX]
Overnight Shipping	Next business day	[$X.XX]

 

International Shipping
We proudly ship to select international destinations.

Shipping Method	Estimated Delivery Time	Cost
International Standard	7–21 business days	[$X.XX]
International Express	3–7 business days	[$X.XX]

Please note: International delivery times may vary significantly depending on the destination country’s customs clearance procedures.

3. Customs, Duties, and Import Taxes

Inga Fine Jewelry is not responsible for any customs, duties, or import taxes applied to your international order. All fees imposed during or after shipping (including tariffs, taxes, and VAT) are the sole responsibility of the customer. These fees are determined by your local government and are collected at the time of delivery.

4. Signature Requirement

To ensure the secure delivery of your valuable items, all domestic and international orders valued over $500 require an adult signature upon delivery. We strongly recommend shipping to a secure address where someone will be available to sign for the package.

5. Shipment Confirmation & Tracking

You will receive a Shipment Confirmation email containing your tracking details once your order has shipped. For international orders, tracking updates may occasionally pause while the package transitions between international carriers and your local postal system.

6. Damages, Loss, and Carrier Issues

As stated in our Terms of Service, title and risk of loss pass to the customer once items are transferred to our shipping carrier. However, because your peace of mind is our priority, all of our shipments are fully insured during transit.

If your package arrives damaged, or if it is marked as delivered but you have not received it, please contact us immediately at inga@ingafinejewelry.com so we can assist you in filing an insurance claim. Please preserve all packaging materials and damaged items exactly as they arrived, as carriers require photographic evidence to process high-value claims.