Refund policy

 

7 day return policy

We provide a 7-day grace period following your purchase to ensure you are fully confident in your decision. After this 7-day period, all sales are considered final. We are unable to provide exchanges or refunds for:

  • Changes of mind or shifts in personal circumstances.

  • Items that have been damaged after delivery.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at inga@ingafinejewelry.com. Please note that Items sent back to us without first requesting a return will not be accepted. 

If your return is accepted, we'll get back to you with all the details, including our United States shipping address, to make the process easy for you. 

You can always contact us for any return question at inga@ingafinejewelry.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please note that any personalization to any jewelry piece, including engraving, or ring resizing once done will not be subjective for any return or refund.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at inga@ingafinejewelry.com.